AUTOGAS 2000 LEISURE LTD WEBSITE TERMS AND CONDITIONS OF SALE
These terms and conditions apply to any products or services you may purchase from us through our website, www.autogasshop.co.uk. Please read all of these terms and conditions carefully before you order any products or services from us because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions. If you do not accept these terms and conditions, you should not order any products or services from us.
- Information about us and how to contact us
Who we are
We are AUTOGAS 2000 LEISURE LTD and our registered office is at Autogas 2000 Leisure Ltd, Carlton Miniott, Thirsk, YO7 4NJ
How to contact us
You can contact us by following any of the ways set out in the ‘Contact us’ section of our website, see here:
- Contract restrictions
Consumers: Our products are intended for use by consumers & Businesses.
Restrictions on delivery areas: We can only guarantee delivery in the following geographical areas: mainland England, Scotland and Wales. In some circumstances we may be able to deliver to Northern Ireland and the Republic of Ireland. You can check whether we deliver a product to your area by entering your postcode online.
Confirmation of personal status:By placing an order with us through our website, you are confirming to us that you are a consumer and that you are at least 18 years old.
- Our products
The images of our products on our website are for illustrative purposes only. Although we have made every effort to display the products accurately. Your product may vary slightly from those images. The packaging of our products may vary from that shown in images on our website.
The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we may not accept your order for the affected products, or if your order has already been accepted, we may not supply the affected products to you. We will notify you if this is the case and will not charge you for the product.
- Our contract with you
The steps required to form the contract between you and us are as follows:
a: You place the order for the products and/or services you would like to purchase on our website by following the onscreen prompts. You will have the opportunity to check and correct any errors in your order up until the point at which you place your order by accepting these terms and conditions of sale and clicking the “Confirm and Pay” button on the order summary page. No changes may be made to your order after this point.
b: Once those steps are completed, we will take payment from your chosen payment method. If payment is successful, you will receive an order confirmation email containing your order confirmation number and to confirm that we are processing your order. A contract between us will be formed only when we dispatch your order.
c: Once your order is ready for dispatch, you will receive a communication by either email, text message or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you.
d: If for any reason we cannot provide you with a product in your order, you will be contacted by telephone or email and a refund will be issued for the amount you paid for such product, including any relevant delivery charges paid if the order contained only that product.
- Price and payment
a: Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order, except in cases of obvious error.
b: We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
c: What happens if we get the price wrong
It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If this is the case, we will, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
d: When you must pay and how you must pay
We accept payment by debit or credit card including Mastercard & VISA. You must pay for the products, and any related services, before we dispatch the products. Where you are reserving an item and collecting in store you will also be able to pay by cash.
- Providing the products and any related services
a: Delivery charges:
The delivery charge will be notified to you before you place your order and confirmed in our acceptance of your order. Please note that our delivery charges will be identified on our product pages and vary according to the value or size of your order and your delivery address and may vary between deliveries. . Where you order more than one item you may receive your order in more than one delivery, but you will only be charged once for delivery. Delivery will be calculated so that the most you will pay will be the higher of the individual delivery charges.
b: When we will provide the products
During the order process we will let you know when we will provide the products to you. You will receive a communication by either text message, email or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you.
c: We are not responsible for delays outside our control
If our supply of the products or any related services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
d: Door step delivery only
Unless otherwise stated, our third party delivery companies will deliver your products to your door step only (and does not include removal or disposal of packaging).
e: If you are not at home when the product is delivered
If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, our delivery provider will leave you a note or contact you informing you of the attempted delivery and how to rearrange delivery.
f: If you do not re-arrange delivery
If, after a failed delivery to you, you do not re-arrange delivery, we may end the contract with you.
g: When you become responsible for the goods
A product will be your responsibility from the time our delivery provider deliver those goods to the address you gave us or when you collect the product from us. If you provide us with an incorrect delivery address and your order is signed for by someone else, or if the intended recipient is no longer resident or employed at the delivery location you specify, we cannot be responsible for any losses you may incur as a result, for example, theft of the products.
h: When you own goods
You own a product once we have received payment in full and have dispatched your order (unless due to unforeseen circumstances we cancel your order as set out in these terms.
- Your Rights – Cancellation, Returns and Refunds
|Reason||What we may offer||What you need to do||What we will do|
|What you have purchased is faulty, damaged or incorrect or any services have not been performed properly…||If the product purchased is faulty, damaged or incorrect, we may offer you a repair, exchange or refund as appropriate.If any services we provide have not been performed properly, we may offer to re-perform the services or refund you some or all of the price of the services.||Please contact us by following clause 1.2 above, to discuss the issue with the products or services purchased and which of your legal rights you wish to exercise.If you wish to exercise your legal rights to (a) reject products; or (b) request re-performance of the services, please provide your name, home address, details of the order and, where available, your telephone number and email address to our customer assist team.||We will arrange for the products to be collected by the delivery provider that delivered the products to you, or where required, for the services to be re-performed/refunded accordingly.We will refund you the price for the products and/or services, including delivery costs and the costs of return, by the method you used for payment as soon as we can. If the method you used for payment has expired in the intervening period, we will refund you the price you paid for the products by cheque or bank transfer.|
|You have changed your mind…||Under the Consumer Contracts Regulations 2013, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. You are entitled to cancel your contract provided that you exercise your right to cancel no longer than 14 days after the day on which you receive the goods or services. If you cancel after we have started providing the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. In addition to these rights, our returns policy allows you to return a product, provided that you have proof of purchase, within 30 days of you purchasing or collecting the product. Your right to return or cancel products does not apply to goods that are perishable, made to measure or are made to your specification, to products sealed for hygiene or health protection purposes (once these have been unsealed after you receive them) or for services, once these have been completed, even if the cancellation period is still running. This doesn’t affect your statutory rights if the products are faulty or not as described.||To exercise your right to cancel and arrange collection of the products to be returned, please contact us by following clause 1.2 above. Please provide your name, home address, details of the order and, where available, your telephone number and email address. The products must be returned to us within 14 days of telling us you wish to end the contract, in a new and unused condition and wherever possible in the original packaging.||We will arrange for the products to be collected by the delivery provider that delivered the products to you. Where you are exercising your right to cancel because you have changed your mind, the products will be collected at your cost. We will advise you of the collection charge when you contact us. We will refund you the price for the products and/or services, including original delivery costs, by the method you used for payment. If the method you used for payment has expired in the intervening period, we will refund you the price you paid for the products by cheque or bank transfer. We may make a deduction from the refund for any loss in value of the products, if the loss has been caused by unnecessary handling by you. We will refund you no later than 14 days after the day you exercised your right to end the contract.|
|You want to end the contract because of something we have done…||Reasons for wanting to end the contract for this reason include: • we have told you about an upcoming change to the product or these terms which you do not agree to; • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; • there is a risk that supply of the products may be significantly delayed because of events outside our control; • we have suspended supply of the products for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or • you have a legal right to end the contract because of something we have done wrong.||To end the contract for this reason and arrange collection of the products to be returned, please contact us by following clause 1.2 above. Please provide your name, home address, details of the order and, where available, your telephone number and email address.||We will consider your reason(s) for wanting to end the contract and attempt to find a resolution which you are happy with. This may include offering to collect the product(s) from you and providing you with a full refund.|
- Deliveries from Suppliers
a:We also offer a wider range of products delivered direct from our suppliers on our website. As these products are supplier direct orders you will not be able to collect them direct from us, you will have to have them delivered to you.
b: Once you have placed your order for the selected products via our website, the products are supplied direct to you by the third party supplier of the product. The third party supplier will contact you directly regarding the delivery of the products.
c: Please note that if you wish to return a supplier direct product please contact us.
- Our responsibility for loss or damage suffered by you
a: We do not accept any loss for late deliveries, incomplete orders or items, or damaged products.
b: When we are liable for damage to your property
If we are providing services on your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
c: We are not liable for business losses
If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
- Other important terms
a: Age Restricted Sales
Some items we sell may be age restricted. Where an item is age restricted we do not offer it for Delivery until we can verify your age by proof of documents.
b: You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
c: Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or to make any changes to these terms.
d: If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
e: Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
f: Which laws apply to this contract and where you may bring legal proceedings
You and we agree that English law applies to these terms and that any dispute between us arising out of or in connection with these terms will only be dealt with by the English courts, unless you live in another part of the UK or Republic of Ireland, in which case the applicable law of that part of the UK or Republic of Ireland will apply and any dispute will be brought before the courts of that part of the UK or Republic of Ireland.